Thank You for Choosing Isa’s Cakes

Thank you so much for allowing Isa’s Cakes to be a part of your celebration! Below are the terms and conditions pertaining to your custom cake order. Please read through the following information and do not hesitate to contact us with any questions or concerns.

Deposit

Payment of a 25% non-refundable deposit is required in order to reserve a date and consider our engagement a contract for services to be rendered. No order will be booked or prepared until the deposit has been received. Please confirm that all information is correct on the invoice prior to paying your deposit. By paying the deposit, you are in agreement with all of Isa’s Cakes terms and conditions stated herein.

You and Isa’s Cakes acknowledge and agree that the Deposit shall constitute liquidated damages and not penalties. The parties further acknowledge that (i) the amount of loss or damages likely to be incurred as a result of a breach of this agreement by you is incapable or is difficult to precisely estimate and (ii) the Deposit bears a reasonable relationship to, and is not plainly or grossly disproportionate to, the probable loss likely to be incurred in connection with any such breach.

Final Payment

The remaining balance for your Order is due three (3) days prior to delivery/pick up. Your Order will not be provided if payment is not received on or before such date, resulting in the cancellation of your Order.

Cancellations/Postponements

You are responsible for notifying Isa’s Cakes of any date changes or your intent to cancel your Order. A credit will be issued for cancellations or postponements communicated more than seven (7) days prior to the event date. No credit will be issued for cancellations or postponements communicated within seven (7) days of the scheduled event date and the balance for your Order will also be due and payable.

Cake Order & Design Changes

Design changes are accepted up to seven (7) days prior to the scheduled event date. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

Pick Up/Delivery/Late Fee

If you or your representative chooses to pick up and set up your Order you assume all liability and responsibility for its condition once it has left our possession. Isa’s Cakes is not liable for any damages due to negligence or improper handling (including collapse, melting, pokes, etc.) once your Order has been picked up or delivered (this also applies to Lyft/Uber pick-ups). You are responsible for providing a suitable environment for your Order (away from heaters, direct sunlight, vibrations, people). Cakes are perishable and once taken out of the refrigerator, should be stored in optimal room temperature of 70 degrees or below. Cakes are heavy and require a sturdy table. You will receive care instructions prior to receiving your order.

The pickup location will be in the city of Miami, FL. The precise address will be provided once the order is booked. Weekday pickups are scheduled accordingly. Saturday an Sunday pickups are typically scheduled between 10 am – 12 pm. Please be considerate of your scheduled pick-up time. Late arrivals must understand that Isa’s Cakes has the right to leave if the agreed upon time is not honored by the customer.

A late fee will be added to late pickups:

  • $15 for 30 mins past pick up time
  • $40 for 60 mins past pick up time
    *Late fees must be paid before Isa’s Cakes will release your Order.

Quality

We pride ourselves on the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately, once you take possession of your Order (via delivery or pick-up), a number of factors relating to the care and transportation thereof may result in the quality being compromised or damage occurring that is beyond our control or responsibility. Care instructions must be followed thoroughly in order to avoid compromising the quality, freshness and design of your Order.

Serving Size

At the time of pick up or delivery, you will receive instructions on how to cut your cake to maximize your servings. Please note that if you do not follow these instructions, Isa’s Cakes is not liable for any cake shortage.

Emergencies/Force Majeure

Neither party shall be responsible for any failure to fulfill its obligations of this contract due to causes beyond its reasonable control, including but not limited to acts or omissions of government/military authority, acts of God, shortages of materials, transportation delays, fires, floods, pandemics, labor disturbances, riots, or wars provided that such party gives prompt notice to the other of its acknowledgement of this provision and makes a diligent effort to resume its performance upon the conclusion of such force majeure. If Isa’s Cakes should fail to deliver your Order on the date requested due to any of the aforementioned reasons, a full refund will be issued to you.

Allergies

Our cakes are prepared in an environment where soy, eggs, gluten, dairy, nuts and other allergens may be present. Please advise us if there are any allergies so that proper care may be taken to avoid them. Although we use best practices to avoid cross contamination, there is no guarantee that the products produced will be free from potential allergens. It is your responsibility to notify guests of any potential allergens. Isa’s Cakes disclaims all responsibility for allergic reactions or complications as a result thereof.

Disclaimer

We are dedicated to satisfying our client’s cake requirements. In the event that you are completely dissatisfied with your Order, please contact us on the day of your event and explain the situation. You must contact us on the day of your event and provide photographs of any issue(s) to be eligible for a refund, though one is not guaranteed.