Thank You for Choosing Isa’s Cakes
Thank you so much for allowing Isa’s Cakes to be a part of your celebration! Below are the terms and conditions that apply to our custom cake orders, our products, and our courses. Please read through the following information and contact us with any questions or concerns using the details in the Contact section below.
Custom Cake Orders
Deposit
Payment of a 25% non-refundable deposit is required in order to reserve a date and consider our engagement a contract for services to be rendered. No order will be booked or prepared until the deposit has been received. Please confirm that all information is correct on the invoice prior to paying your deposit. By paying the deposit, you are in agreement with all of Isa’s Cakes terms and conditions stated herein.
You and Isa’s Cakes acknowledge and agree that the Deposit shall constitute liquidated damages and not penalties. The parties further acknowledge that (i) the amount of loss or damages likely to be incurred as a result of a breach of this agreement by you is incapable or is difficult to precisely estimate and (ii) the Deposit bears a reasonable relationship to, and is not plainly or grossly disproportionate to, the probable loss likely to be incurred in connection with any such breach.
Final Payment
The remaining balance for your Order is due three (3) days prior to delivery/pick up. Your Order will not be provided if payment is not received on or before such date, resulting in the cancellation of your Order.
Cancellations
You are responsible for notifying Isa’s Cakes of any date changes or your intent to cancel your Order.
If you cancel seven (7) days or more before the scheduled delivery or pick up date, we will refund everything you paid, except for the 25% non-refundable deposit. This applies whether you paid only the deposit or the full amount in advance.
If you cancel less than seven (7) days before the scheduled delivery or pick up date, no refund is issued and any remaining balance is still due.
Cake Order & Design Changes
Design changes are accepted up to seven (7) days prior to the scheduled event date. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.
Pick Up/Delivery/Late Fee
If you or your representative chooses to pick up and set up your Order you assume all liability and responsibility for its condition once it has left our possession. Isa’s Cakes is not liable for any damages due to negligence or improper handling (including collapse, melting, pokes, etc.) once your Order has been picked up or delivered (this also applies to Lyft/Uber pick-ups). You are responsible for providing a suitable environment for your Order (away from heaters, direct sunlight, vibrations, people). Cakes are perishable and once taken out of the refrigerator, should be stored at an optimal room temperature of 70°F or below. Cakes are heavy and require a sturdy table. You will receive care instructions prior to receiving your order.
The pickup location will be in the city of Miami, FL. The precise address will be provided once the order is booked. Weekday pickups are scheduled accordingly. Saturday and Sunday pickups are typically scheduled between 10 am to 12 pm. Please be considerate of your scheduled pick-up time. Late arrivals must understand that Isa’s Cakes has the right to leave if the agreed upon time is not honored by the customer.
A late fee will be added to late pickups:
- $15 for 30 mins past pick up time
- $40 for 60 mins or more past pick up time
The late fee will not increase beyond $40. Late fees must be paid before Isa’s Cakes will release your Order.
Quality
We pride ourselves on the quality of our products and services. It is important to remember that cakes are a perishable and delicate product. Unfortunately, once you take possession of your Order (via delivery or pick-up), a number of factors relating to the care and transportation thereof may result in the quality being compromised or damage occurring that is beyond our control or responsibility. Care instructions must be followed thoroughly in order to avoid compromising the quality, freshness and design of your Order.
Serving Size
At the time of pick up or delivery, you will receive instructions on how to cut your cake to maximize your servings. Please note that if you do not follow these instructions, Isa’s Cakes is not liable for any cake shortage.
Satisfaction
We are dedicated to satisfying our client’s cake requirements. In the event that you are completely dissatisfied with your Order, please contact us on the day of your event and explain the situation. You must contact us on the day of your event and provide photographs of any issue(s) to be eligible for a refund, though one is not guaranteed.
Products
Prices, descriptions, and availability of our products are shown on each product page and may change without notice. If a product arrives damaged or is not what you ordered, contact us within seven (7) days of receiving it, with photos, and we will work with you on a fair solution, which may be a replacement or a refund. Perishable food products cannot be returned.
Courses and Digital Content
When you purchase a course, you receive a personal, non-transferable license to access it for your own use, as described in our Legal Notice. Because course content is delivered digitally and access is immediate, all course sales are final once you have been given access. If you have trouble accessing your course, contact us and we will help you resolve it. If we are unable to give you access, we will refund your purchase.
Payments
All prices are in US dollars. Payment is made through the methods shown at checkout or on your invoice.
Emergencies/Force Majeure
Neither party shall be responsible for any failure to fulfill its obligations of this contract due to causes beyond its reasonable control, including but not limited to acts or omissions of government/military authority, acts of God, shortages of materials, transportation delays, fires, floods, pandemics, labor disturbances, riots, or wars provided that such party gives prompt notice to the other of its acknowledgement of this provision and makes a diligent effort to resume its performance upon the conclusion of such force majeure. If Isa’s Cakes should fail to deliver your Order on the date requested due to any of the aforementioned reasons, a full refund will be issued to you.
Allergies
Our cakes and food products are prepared in an environment where soy, eggs, gluten, dairy, nuts and other allergens may be present. Please advise us if there are any allergies so that proper care may be taken to avoid them. Although we use best practices to avoid cross contamination, there is no guarantee that the products produced will be free from potential allergens. It is your responsibility to notify guests of any potential allergens. Isa’s Cakes disclaims all responsibility for allergic reactions or complications as a result thereof.
Photos and Publicity
By placing an order, you give Isa’s Cakes permission to photograph and publish images of your cake and products, and photos or videos of you and your celebration that you send us or share with us by tagging us, on our website, social media, and advertising, at no cost to us. We will not publish your address or your last name. If you prefer that we do not publish anything related to your order, tell us in writing before your event and we will respect your request.
Limitation of Liability
To the extent permitted by law, the total liability of Isa’s Cakes for any claim related to an Order, product, or course is limited to the amount you paid for it. We are not liable for indirect or consequential losses, such as event costs or lost profits. Nothing in these terms limits any liability that cannot be limited by law.
Contact
Email: isascakesusa@gmail.com
Phone: +1 (786) 643-3533